Your form will be completed over the phone, or by Microsoft Teams, at a pre-booked appointment of your choosing, using our own digital copy of the form.  If you have a paper form, you do not need to send it to us (however, make sure that you keep it safe for further down the line).


You can sit in the comfort of your own surroundings, whilst your Advocate asks the relevant questions and drafts the answers for you, taking into consideration relevant and up to date case law, legislation and the DWP’s/ SSS’s own handbooks on the benefit. It’s important to note that you will only receive one phone call to complete the form and we will then correspond with you by email only.


When your form is complete, it is then reviewed by a member of our Legal Team, to ensure that it meets the strict precedents set by case law and the legislation. You will then receive the first draft to review by email.  We ask that you respond to confirm that you are happy with the content and that it’s a true reflection of your circumstances and limitations or, send a list of alterations that are required (if any) by email.  Your Advocate will make any amends or adjustments that are necessary and send a link to a folder containing the final draft and any evidence that we suggest you include. You can print this and send it back to the DWP / SSS along with your paper copy form or attach it to your online form.


Please note, we usually require around 8 working days from the date of the call, for the draft form to be processed through our five-point quality checks and arrive with you.


Included in this service is our evidence checking service. Your Advocate will read and review up to 30 pages of medical and / or other evidence, to ensure that it is supportive of your claim. This must be emailed to us as single document PDF’s and instructions of how to do this will follow after booking. If you are unsure what type of evidence to include when you return your form – then please simply let your Advocate know by email and they can advise.